Oops… When you’re doing a larger volume of sales, sometimes transactions can get all screwy in your head and you don’t remember who is who and what is what.. Well, in the event you ever get confused enough to refund the wrong buyer (like, say you’ve been up for 34 hours and are trying to be productive… ehem…), here’s how you fix it!
First, when you issue a refund, Amazon holds it as “pending” for about 2 hours… give or take. Sometimes they’re quicker on it than others, so if you make the mistake, fix it quick. If you accidentally refunded the wrong person, you can cancel the refund so long as it’s in pending status by clicking the “Cancel all pending refunds for this order.” link inside the transaction area.
If you’re looking for “Cancel all pending refunds for this order.” and you can’t find it… Well, chances are the refund has been issued and the buyer has their money back.
So, what now?
About your only other option after that point is to contact the buyer, explain that there were some technical difficulties and ask them if you (i.e. Amazon) can charge their card again. If they say that’s ok, you have to tell them to contact Amazon Customer Service and request a recharge..
Most people are good people and will probably go along with this… but it might be a good idea to offer something up in the way of a thank you to them 😉
Oh, and don’t do that again!
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